Good one Modelman!!
CSI..Customer Satisfaction Index.
50GMC,
I'm sorry you had the experiences you had. Unfortunately, good experienced techs are hard to find. Some are just getting out of the business all together. You can't count on these kids today to take up the slack. Some service dept's throw these kids right to the high tech wolves, so to speak. If you can find a guy you can trust, be it at a dealer, or private garage, stick with him.
But, you must avoid those high pressure, high volume establishments at all costs!! i.e. Midas, Good Year, Meineke, etc.
JS
