The Stovebolt Site Forums The Shop Area The Tool Chest new air compressor bought wrong brand

just purchased a ingersoll rand 5hp two stage with 80 gallon tank from tractor supply for a 1000 dollars. long story short have lots of help moving and unloading a compressor this big. i ended up tipping it over and breaking a few things. so i called the service and parts number at ingersoll rand to order the things i needed. they do not sell replacement parts to their customers only to distribitors. so i found a distribitor online and order just the basics the flywheel and breather tube, i couldn't afford the belt guard although it looks really chinsy once its off. anyway the next day i get an email saying the flywheel is 4 weeks before i will get it. i called the distributor back and pleaded out my case so he called IR personnally they wont even expedite my order. so i am stuck between a rock and a hard place. no air in the shop, brand new compressor with no company backing even if your willing to pay. all i have to say is i will never i mean never buy another ingersoll rand tool again. probably going to sell the compressor once fixed and buy another brand. i am that disappointed

...its probably not worth it but if you had the time I'd do some research and call the IR folks personally. See if the distributor will give you the contact info. Then in a nice way let them know you'll cost them a lot more $$$ than it would cost them to get you some parts which I'm sure you'd pay for IF you could get them.
You probably already cost them money just posting here!!!
I'm afraid that its not only them these days but a majority of "distributors".

Sorry for you bad luck but heres hoping you'll get it going soon.

you're not an Ingersoll Rand customer, they only have wholesale customers, you're a Tractor Supply customer, why not go back to the tractor supply, the distributor you bought it from? .... sounds like you're taking your disappointment with yourself out on IR, and I hope you'll have lots of help next time you deal with a piece of equipment that big .... what you should ask IR is how often they're asked to replace a flywheel for that model compressor

Bill

Have you tried WW Grainger. If they handle the compressor you bought, they can probably get parts in a hurry. However, the compressor may be a promotional model they build especially for Tractor Supply that they can sell cheaper. I personally prefer Champion and Kellog compressors and I have no trouble getting parts for them.

I've got a pair of Quincy compressors (they're really nice) and had absolutely no problem calling the local dealer and getting parts, and good advice too.

Grigg

Try these guys. I am impressed with them.

www.eatoncompressor.com

I think the issue is with Tractor Supply as well. I bought a 5HP 80 Gal IR from Tractor Supply as well. I did have help unloading it because it is a beast. I can understand the difficulties of trying to unload it alone. I would put the onus on TS to provide the parts off of a compressor they have in stock and then put the new parts on it when they get them from IR.

the problem is IR. they put right on the tag that comes with the compreesor call this number for parts and service. so i did and got the run around. TSC was closed when this happened so i found a distribitor online and ordered the parts. IR doesn't have the parts in stock either otherwise my compressor would be working by the end of the week. i dont blame tsc for a part the manufacture doesnt have in stock nor the distribitor. IR will not sell an individual parts at all. doesnt matter where i got them from they still dont stock parts for their equipment. never buy IR is all i have to say. i can get parts for my 51 chevy pickup quicker and thats 60 years old not a brand new compressor. i will just have to wait.

AMEN, Mo.

As many of you probably know when you buy a product now days it usually will say DO NOT return this item to the place of purchase......just call this number!!

you can give them your feedback, even ask to be contacted regarding it, but if you look around their website, you'll find that they only deal thru retailers, the number IR gives is for information about what retail distributors can provide you with parts and service .... why expect IR to stock parts that would likely only need replacing if sadly abused? of all the folks I know with compressors no one has ever had to replace a flywheel/pulley

sorry, but I still think you're PO'd at yourself, or should be, and your situation really shouldn't influence anyone's opinion of IR, or even TSC, as you weren't willing to wait long enough to deal with them, the actual supplier .... and good luck finding new non-wearing parts for your 51 at all, never mind within 4 weeks

Bill

yes i am mad at myself but dont put a phone number down for parts and service call here. and yes i can get anything i want for MY 51 CHEVY i want within a week. i am not an nos guy and never will be. i wont pay the money for them for one thing and two i dont care if my truck is totally original cause it isnt and never will be. everybody can have an original truck i want my truck to be mine and only mine. some people will disagree with what i am doing with my truck but i dont care because its for me. as far as IR my problem is it dont take a month to produce a hard part when your a manufacture. send somebody out to the factory floor and pick one off the line and ship it out. ive worked as a parts man for a small import industrial engine supply and i know for a fact that you can ship anything overnight from japan to anywhere in the states. so a month for a part is a little odd to me.

yes you can get any part for your truck quick if there's scrappers around, might be able to find a burned out compressor in a week too .... the IR number is there so you can find out where to get parts and service, not to give consumers a personal expedited supply source, the 'run around' IR gave you was really just advising you to contact the point of purchase dealer, and as Tiny said, tractor supply may well have handed you the parts off showroom floor stock if you'd checked there

Bill

bought the last one from tractor supply and i dont really want to drive 50 miles to find out they will just order it for me. as far as parts for the 51 i can buy a whole new truck off the internet and just put it together. and for the right money i could probably have that in the garage in less than a month. i am a restomodder so aftermaket is the way togo for me. as far as IR is concerned i might change my mind once the compressor is up and running. but as of now after talking to them on the phone i dont like how they treat there customers.

That often causes me to walk back out the door. One more reason I do very little business with the "Home Depots"

Dan Bentler

took some advice and went to IR website and left review and asked for a call back. got email asking what product and where i bought it. sent them that info right away with the parts invoice from the distributor and asked if they could help me get the parts sooner. have not heard back from them yet. did send another email asking if they recieved my first email and i got an answer back from them saying "stay tuned" talk about more run around. its been a week and i am still staying tuned. so yes i am still not happy with ingersoll rand.

Never had any problems with I-R compressors at all but then I never owned one of the consumer brand big box store models either. But someone said your problem is with TSC or whomever you bought from and not I-R. I totally agree. You bought on brand reputation without doing your homework first. And $800 bucks for a 5 HP compressor, well you can't expect to be much to begin with. An 80 gallon tank unit should have at least 20 CFM and would if you'd bought a commercial I-R compressor and yours is probably more like 11-12 CFM at pressure. I'd suggest you settle down and look at this a little more objectively.

53moneypit, i have no problem with tsc. my problem is with customer service at IR they dont care about their customers. they dont stock replacement parts and when you do get ahold of them they give you the run around. as far as the compressor it was a 1000 dollars and the advertised cfm is 17cfm. with the intercooler it would be right at the 20 i suspect. i did my research before buying i read every review on this compressor p/n at several retailers and only saw 1 bad review.no its not a commercial series compressor but it was the best compressor for the money. i did my research but you cant research attitudes of the companys employees. so i stick with my post " new air compreesor bought wrong brand" as far as there air tools my IR231 1/2 impact is 20 plus years old and going strong. thats one of the reasons i bought IR. later MO

I had a run around like that with an electric pto clutch for a garden tractor. I had a two month wait and no response to my calls and e-mails. I sent an e-mail and asked if they were still in business, because if not I was going to the tractor site and tell everyone not to order anything. I had my money back and a not my fault from those clowns within an hour. They apologized for the inconvenience. I told them it was the wrong I word, should have been incompetence. Got a clutch from another source in two days.

finally got the parts for the compressor from the distributor a week early. as far as IR they still haven't gotten back to me like they said they would.

This is the reason I buy all high cost items on VISA. I can stop payment and that gets their attention.

Here is Home Depot story manager side of convesation with my bank

He can?
You can?
You will?
You have done it?
Now what do I do?

Dan Bentler