Steve,
I am sorry if I offended you, the Prozac comment wasn't direct at you, just my very poor humor. I feel exactly as you do about customer service, and where a companies priorities lie. The customer should always be right. If he isn't right, he should be made to believe he is right. That is how you "service a customer".
I haven't had a problem with CD, yet! When I do, I will be prepared. I can go elsewhere, or just
realize they are a small company with folks doing the best they can with what knowledge they have.
We all remember the furor a couple of months ago regarding Chevy Duty. A representative from them was a member of this site...he jumped in and said everything was cool, we will take care of you, blah blah. Where is he now? This would be an example of the extent of their customer service.
If I owned a company the catered to old GM trucks my presence on the old GM truck site would be dazzling, to say the least. I would be schmoozing and giving away free stuff till heck wouldn't have it. Do you see Chevy Duty anywhere.
American Classic has made a financial commitment to this site...they do old truck stuff....we do old trucks..Gee, go figure. This isn't an endorsement for American Classic, just an example of how a company would show service to its customers.."customer service"..now I need a beer!
Stuart
