Hey folks, I really didn't want this thread to go into a negative personal space!
I think we can all agree that some companies do business better then others... some do that consistently...some are spotty. I think we're all resonable enough to recognize that there are times when our number is up and we hit a bad day for whatever reason. How a company then responds to that becomes a matter of record for each of us and will affect our future buying habits.
I will reiterate that when I'm told that an order will (not might) go out on Monday, it's what I expect. Obviously my number was up (again) and I was misinformed. The subsequent customer service was lacking from where I sat (again) and that was the subject of my own vent.
Part of my problem is that I'm a firm proponent of
making a customer happy. Our staff is empowered to fix a problem... refund money, provide a make good, buy them a cup of coffee... whatever. So when you personally, operate with that philosophy, it's difficult when you encounter the obverse. But sadly, it's the reality of today's environment. And that maybe is a discussion better suited for the "Greasy Spoon" forum! : )
