RR - THAT is what's missing in (much of) today's American manufacturing! Someone who has enough concern to investigate and get down to the root of the problem. Not to mention that so many people are just plain scared about losing their jobs or are too complacent to care, that they don't open up to the right people about what they KNOW is wrong with something. That is until you get a few cold ones in 'em. Then you can get somewhere.
I think management has a lot to do with this. People have the impression that management doesn't care. And it's probably a well-deserved opinion. Watch, "The Office" just once and you'll see what I mean. It's supposed to be funny. Unfortunately, I think they hit the nail on the head more often than not.
