Since I'm one to vent when things aren't good I must also report things when they go good.
About a week ago I was in the shop using some Rustoleum primer and, like most of you, I had a problem with the nozzles, paint spitting and nothing I did seemed to help. After trashing 4 or 5 cans,(had no new nozzles) I decided to give Rustoleum a call.
Man, what a pleasant surprise. I talked with a lady that surely seemed to know the product, she was nice, let me speak my peace. I had cut apart one of the new style nozzles trying to figure them out.
We chatted for quite a bit, she took down my problems, codes off a couple cans I had and assured me she would be report our situation. I also had told her of the Stovebolt thread and how a LOT of us was having the same problem. She ask me how much I thought I had not been able to use and how I had tried to clean my nozzles ect ect ect.....
Today when I got home the Fed-X man had left me 6 cans of primer. Then when my wife checked the mail she came in with an envelope with quite a few of the new nozzles. Talk about CUSTOMER SERVICE. WOW.
She had assure me they would look into the problem and I think perhaps they will. She even discussed formula's and different paint....which ones seemed to give the most problem, ect.
My hats off to Rustoleum. Not because they sent me some goods but because of the way they treated me. They spoke English, knew their product, and stood behind it. I can't get over how good the CUSTOMER SERVICE was. Others could take a lesson from them.
