..one thing I noticed in a few of the responses is that the vendor states that they have been selling them for years and no complaints. Well, first I doubt that!!
I got the same response from what was suppose to be a reputable company. I offered to do as you say Grigg, help them to get it RIGHT and at MY expense. I wish you could read the email responses from them. Basically they told me to take a hike.
So to get a MANUFACTURER involved is IMPOSSIBLE as far as I am concerned. I've tried to do that at least twice if not three times and you know what... even the vendors will not give me a "contact" number or person. NO ONE!
So, I still say, a man buys something with his hard earned money then it should work. Why should a man buy a piece then have to correct it or get it corrected if he can't do it.
I just can't put my arms around this one guys. A good business will always offer you your money back if you have not mutilated the part. They keep customers that way.
EDIT: I have worked in manufacturing for over 35 years. Ever now and then we may have felt "blameless" but in the end we would rectify the problem and simply consider it a Customer Accomodation. I don't ever recall loosing a customer that way.
Last edited by Achipmunk; 11/05/2009 4:59 AM.
