Same for me Craig, as far as working with Jim Carter's Truck Parts. Almost all that have I meet swear by his Company, but I have had nothing but bad luck. His prices are awesome though.
Try American Classic Truck parts, they are a MAJOR sponser here.
Also try Chevy Duty.
Both have had better service than Jim Carter's, and fast/accurate orders everytime.
No offense to anyone here, no war to start over Jim Carter's Truck parts.