I would contact Jim Carter. Always been fair to everyone. He actually has a direct email and will eventually answer. He does not want to sell inferior products. He has no control over a Chinese company changing rubber compounds from time to time which dry out and crack. He gets screwed by that the same as you. It is his job to make it right. Your pictures should convince him you are legit. A kind email explaining the issue is the answer. Not hate mail. He is a valued supporter here. If you reach out and you're sincere and he does not make it right, let us know. We will not consider this a warning about him until you do that. The value of all these vendors, forced to sell Chinese parts, is how they respond to a legit complaint. Keep in mind, rolled up for two years while thermal cycling is a bit long even though it should have lasted.
