Gene,
Early on in my restoration I ordered parts from them and had a very similar problem. I have not purchased anything from them since.
My issues, wrong product, high-shipping, multiple calls to sort things out.
I have found other vendors with much better service and fair postage. So many of these products are the same, so it comes down to service accuracy, pricing and shipping. If they are accurate, communicate stock issues and ship fairly you don't have to spend all day on the phone or the computer. When I order I look at all these and any Stovebolt related discounts. For me it came down to two vendors that made the cut, I buy and have bought the bulk of my parts from them.
My two cents,
Brad
