I recently ordered some wiper arms and blades and wheel bearings from Brothers trucks. I ordered them online where all items were showed to be in stock. I received an email showing that all of my items had shipped but no tracking number. I emailed them at 2 different adresses (customer service and directly back from the email they sent me) asking for a tracking number.They never responded. The order status on their website never even showed the order as being shipped but the email sent to me showed all items shipped. When I got the order today it only contained the wheel bearings and the receipt said that the wipers were back ordered. I called customer service this time. The man I talked to said that the wipers were not on the shelf when they went to get them and was sorry. I can understand making a mistake but you would think that they would notify you when they made it. The package was shipped priority mail and I was charged $24.50 shipping. That means that they charge around twice as much to ship as what they actually pay to the Post office. I thought that the guy from Brothers should at least knock off some shipping since it appears like they deliberately misled me about the back order but he seemed to think that he was doing me a favor by not charging me double since they would have to send another shipment to fill my order. Has anyone else been treated this way by Brothers Trucks. It seems like a poor way to run a business to me.
Thanks for listening to me rant,
Gene

Gene
1959 Apache