My experience with Truck Shop started back in Sept. 2002 when they sent me a catalog. Their prices were good and they seemed to have no problems when I searched for their name in the old truck forums.
In October they sent a flyer offering 10% discount on orders for a short period of time. I figured that 10% would pay for most of the shipping on a $1000.00 order.
When I placed the order for grill, tailgate, front panel, and other parts I was informed that shipping would be $198.00. I questioned the high quote and was told that due to "oversize" and weight that UPS charged that much. I OK'd the order since I had no idea what the weight or size would be.
Upon receiving the parts, it was quite plain that I was being gouged on shipping and the 10% was being made up in spades. On calling the Truck Shop I was given every excuse in the book about "that's what UPS charges". Using the UPS shipping labels on the boxes it became clear that the true cost of shipping was $75.00 or less, including all "oversize" premiums. Probably less because they are a volume shipper and get discounts.
To this, the Truck Shop responded with their version of UPS rates based on boxes bigger and heavier than my shipment. Just another way to get me to go away. I had many telephone calls to them and several letters. Throughout all of this they insisted that they only charge UPS rates with no additional "handling" fee. Please note that none of the items were reboxed from their original manufactures boxes - so no additional cost to the Truck Shop.
All along I insisted on a rebate of the excessive shipping cost. In the end, they issued a rebate check for $98.00 so I only paid about $25 over what is should have cost. This took 4 MONTHS to resolve. All the while the parts sat in their boxes waiting to be returned if necessary.
Bottom line is, they did everything possible to gouge on shipping and string me along to make me go away. If they had said up front that freight will be $75 and "special handling" will be $125 additional I could make my decision and move on - not a company I can recommend.
Adding insult to injury, I pulled the grill out a month ago and it is of such poor quality that park lights won't fit between the bars. Needless to say it is well too late to go back.
Paul R. Wisner
