you can give them your feedback, even ask to be contacted regarding it, but if you look around their website, you'll find that they only deal thru retailers, the number IR gives is for information about what retail distributors can provide you with parts and service .... why expect IR to stock parts that would likely only need replacing if sadly abused? of all the folks I know with compressors no one has ever had to replace a flywheel/pulley

sorry, but I still think you're PO'd at yourself, or should be, and your situation really shouldn't influence anyone's opinion of IR, or even TSC, as you weren't willing to wait long enough to deal with them, the actual supplier .... and good luck finding new non-wearing parts for your 51 at all, never mind within 4 weeks wink

Bill


Moved over to the Passing Lane

"When we tug a single thing in nature, we find it attached to the rest of the world" ~ John Muir
"When we tug a single thing on an old truck, we find it falls off" ~ me
Some TF series details & TF heater pics