Not sure exactly what goes on down at Unity Manufacturing but one thing for sure is not
much customer service goes on.
This whole thing started when I ordered a $77 bracket kit on 09/21/2011 and received the
wrong one on 10/07/2011. Monday morning the 10th. I tried to get thru to Unity customer
service and after leaving several recorded messages I finally got to talk to someone
several hours later. The first guy transferred me to another customer service guy who
heard my story and said he would get back to me. I waited till weeks end and on Friday I
hadn't hear anything so I called again, took several hours to get past the recording and
thru to a real person and once again the first guy passed me off to the second guy who
was gonna get back to me. I waited another whole week and on Monday 17th. after
getting a robotic answer till nearly noon finally got to talk to the first guy. The second guy
that was taking care of this was off today but he would have him call me the next day. So
here I am, another weeks passed by, it’s Friday the 21st., and nary a word from “Unity
customer service”.
Since I started on the truck about six years ago I’ve had a few really bad experiences with
vendors but this company is beyond a shadow of a doubt the worst that I’ve had to deal
with.
So I guess at this stage I’ll have to take the day and drive down to the city and physically
walk in to the office and try to get my $77 dollars back because it appears that there is no
way I‘m gonna get an exchange. It’s gonna cost me dang near that
much in time and gas to do that but now it’s gotten to be the principle of the thing.
They kind of got you over the barrel because there were so many of there lights out there
and they are the only source for repair parts. I suppose that’s why they can be so poorly
managed. When you compare the way they run their company to someone like McMaster
who absolutely bends over backwards to give good service to even the smallest customer,
the difference is simply night and day.
Denny Graham
Sandwich, IL
