Hey there, Mark. This is a headache for sure and explains your problem.
Looking at the issue from a distance I would send a complaint or hand it to them in writing. Factually list the issue, your dependence on their expertise, and the hours and money you have in this effort and summarize with what you reasonably want from them.
Depending on their goodwill to make it right or not…send it to their next level supervisors too. Ask them for that contact information.
Try to get something back from them. But here may be the hard part: this project should be fun yet hard and rewarding work too. Do what you can with corporate, and after you hear back, whether in your favor or not; move on.
Strip it if necessary and repaint. In time and as you move forward with the prject the sting will lessen, and you will have a war story to tell and teach. That may be the reality but I hope they refund you something. It hurts in the pocket book, I know. Once people get their money it’s like permanent stickum and anything less than that becomes your problem and not theirs. - try to move on and take steps forward. In the end it’s their reputation that suffers in spite of the profit. tom
Last edited by tom moore; 11/19/2023 3:12 AM.
