It's OK, we should have stopped and asked more questions. The key to helping a person is to finitely confirm the issue and the symptoms. To understand what a person is saying before we start blasting away. I have always tried to use this approach but I forget sometimes.
Very glad you do not have an issue. Don't hesitate to post with the next problem you may have.

Right is right, even if everyone is against it, and wrong is wrong, even if everyone is for it. - William Penn