Mike & Deve,
I have done a number of disc brake conversions over the last 25 years and have encountered similar problems with conversion kits and the people that sell them. In many cases the people working in those places know how to push parts across the counter but have little real world experience when a customer encounters a problem. I am fortunate here as there are a number of suppliers in this area and I can take stuff back to them and usually get it corrected. It's still frustrating though as it delays completing a job. It has to be worse for you guys as everything has to be shipped. If I'm correct, the kit you are using is provided with rotors that bolt onto the original hubs, they also require aftermarket wheels as the calipers will not clear the stock wheels. They also recommend replacing the original bearings. That kit has been around for many years but many aftermarket vendors no longer sell or service it. I did a conversion on a 55-2 3100 last year that used a one piece 6 lug rotor, bearings, brackets, low profile calipers, hardware, etc. It cleared the stock wheels quite nicely and the owner was happy we didn't have to change a bunch of stuff. Oh, and everything fit.
Fred