The problem is that if a vendor takes the benefit-of the-doubt approach for all claims, and 80% of the claims come from internet-derived numb skulls and are indeed, not valid claims, they won't stay in business long.
Carl
My comment was that we don't "assume" every customer is a numbskull as a knee-jerk attitude going-in. We take enough time to at least take a look at the situation. If after we peel back a few layers of the onion, we find nothing serious wrong with the product, just an inept or incorrect consumer, then we deal with it as tactfully as possible.
We're getting close to our 40th year.
Dan, I've left you in the hands of Kirk Hansen here at our Florida headquarters, and I've given him some input before I leave town for 5 days. I'll be back on Wednesday. I don't keep up with emails or internet when I'm with family
. But Kirk will carry-on with this issue. It looks like we need to determine if "humpbacks" began life as panel-trucks or pick-up trucks. Due to their low volume, they must've been hand-built from one or the other.
In any case, I've gotta run, but I'll certainly check back when I return to town. It's my girls' Spring Break.
