Rick, you are welcome here, as is any other vendor. There are several that monitor the site and occasionally post.
To the Stovebolters, one thing to keep in mind - vendors are usually sourcing their parts from the same suppliers. (There aren't that many of them. In some cases there's only one source.) So, (and this is not a criticism of neverdone - he has a legitimate complaint), before you jump down a vendor's throat, try to work with them. They may not even be aware of the problem. Less than 10% of customers complain. Most just stop buying. So it's easy for a vendor to be blissfully unaware that there's a problem.
If I was a vendor and saw Neverdone's pics, I'd email them to the supplier and ask what the problem is. I'd also promise Neverdone that I would make it right, one way or another.
It's important, however, to give as much useful information as possible. For example, I can tell that Neverdone has the same headliner I do. It fits my '48 just fine. But what year is Neverdone's truck? I don't know. The vendor needs as much info as possible to track down the problem.
On the customer service side, if you're not getting good customer service, tell the vendor. Give him the name of the person you spoke to or dealt with. He may not even know he has that problem. Customer service is a completely different issue from parts quality. You can fire a bad employee. You may not be able to fire a bad supplier.
Communication is the key.
