O.K., thanks Wayne for hunting me down and plugging me in on this.

First off, some proactive honesty. Our new Chevy truck catalog is just that, brand-new... It's not as complete/extensive as we intend it to eventually be, and the product is not as vetted and sourcing not as refined as it will eventually be.

There's no way to test-install every single product in the course of researching a catalog, because A. you'd never have ready-access to all the various years/models/iterations of trucks, and B. if you did, it'd take you an entire lifetime test-fitting.

For instance, our Mustang and Camaro catalogs are extremely "mature" and refined/evolved, because from a sourcing and product standpoint, we've been identifying the winners and moving away from the losers for decades now.

With a brand-new catalog, we honestly can't have it all sorted-out instantly. But the KEY in this industry is exactly what's I saw alluded to earlier... Doing our best to listen, and doing our best to refine ongoing, such that we grow and improve the line. Sometimes, the "best" choice available is a crappy choice. We try to be honest with those choices, and we NEVER say "sorry, that's your problem Bub..". If you don't like it, and you haven't destroyed it in the process, we'll take it back. We try to be reasonable and ethical. If the part's destruction during installation attempt is understandable to a reasonable human being, then we'll work with you on that too... We draw the line when a customer gets the wrong part, paints it before test fitting, uses a sledge-hammer to try and install it, and then wants their money back, plus pain, anguish, and the cost of a new paint job.

I can't blab much more, I gotta get home. It's late.

Is the following the crux of the situation?

Originally Posted by Neverdone
Denny ,

This discussion started when I questioned the quality of a 2 piece headliner for my 1953 One Ton Panel Truck That I bought from Classic Parts of America, and in general the indifference of the customer service of these venders when their customer's [us] complain. Once they have our money, several seem to address a complaint as the end users fault and take offense that we question the validity of their products ….. 99% of them probably drive Hybrids ……

I believe this thread has 2 goals

1] To find a vender that sells a headliner THAT FITS CORRECTLY , and this goes for all trucks on here

2] To let other Bolters know of Vender who sell sub standard crap parts an call them out and to let us know about the excellent venders who did not

The subject of this thread could probably support it’s on spot Stovebolt dedicated to Product reviews … Peg?

Dan

Here's the quick answer. We also are sourced to Montco for those headliners.

Dan, if you could, please email me [email protected] with the details of the issue, and we'll circle-around to Montco (used to be called RePops, which may be a familiar name to some, formerly owned by Harvey Clark). We'll also see if we know of anyone else doing these headliners. Please copy [email protected] as well, as he researched our Chevy Truck catalog.

All I can say is we'll look into it and take a shot, and see whether Repops is willing to revisit the item.

As I said, our catalog is new and "green" as heck. But as Wayne has experienced with our Mustang line, we try hard to listen and respond. And where there's no reasonable solution, we try to do right by honest people.

First post! I look forward to looking in from time-to-time if that's alright, and if the owners of the site are reading this, please email me as well, as we'd like to discuss opportunities on the site.

Thanks,

Rick Schmidt
NPD