All of my Windows boxes are Windows 7. Our server ran on Unix for 25 years and now runs on Linux, but thats no good for browsing the internet. I have had horrible experiences with Explorer. I use Mozilla with Google as my search engine. Make sure that you have a good version of Adobe Reader. I quit buying Dell about 10 years ago because they have so much Dell only crap thats hard to get rid of. I think if you use Mozilla and use Google..not Google Chrome, you should be able to download the pdf. Google is trying to control things like Microsoft once did. But thats just how it is. On my Windows 7, Google Drive freezes when I try to access it with Internet Explorer.