Hey Trucker! You'd be absolutely right! Over the past 6 months I've been a very patient person. Heck, I own a store so I can fully appreciate good customer service. But I've had lot's and lot's of "discussions" - last time I talked with the manager he insisted that when they "bench tested" it it sounded fine. It does sound fine - I agreed. It's the intermittent problems that they can't seem to understand. All I can chock it up to is 'techie arrogance' - they keep insisting that it's fine. I'm thinking why would you want to keep sending an obvious lemon back and forth and wasting your staff's time on it... and end up with a totally unsatisfied customer?? I've suggested from the beginning that it would save everyone time and money (and lot's of agro) by just replacing it. But that's not their "policy"... Hence the venting in a very public forum.
Last edited by Larry Bear; 05/24/2013 3:07 PM.
