GMCAMARO,
I am confused. I did not open this thread as a "complaint" against Jim Carter. I opened it as a compliment for fine service.
Further, I did not elaborate on the mix-up. Ergo, no one on this thread could have experienced "the same problem."
Virtually all businesses will have problems, if one has enough exchanges with them. The important matter is how those problems are handled after the fact. Jim Carter Truck Parts did a fabulous job of fixing things, and that is what counts for me.
Gary
