Thought I'd just sit and listen for a while. Since I'm interested in just about everything under the sun and I'm always trying to restore something, I need a good supply for raw material. I order from McMaster on the average about once a week. If I order monday night I usually get the order the very next day, the day after at the most. Never had a problem with cutomer service when the wrong item was sent, damaged or order was short. They are always prompt and pleasant. I still have a hard copy of the catalog, probably 20 years old by now and I find it much easier to find something in it also. But since I've been around fabricating and mechanics all of my life I usually don't have a problem finding items using the online catalog. Yes their prices are kind of high, but if you only need a small number or amount of something for a one item project or if your prototyping then they are a great source for hardware.
For my Urethane, Epoxy and Silicone supplies I use Smooth-On lots of local dealers, good products and good support.
McMaster gets an A+ rating in my book.
Denny Graham
Sandwich, IL