I understand your frustration but I feel like the advice to call them is sound. My experience with them has been that they bent over backwards to take care of customers. I bought a 3.55 gear set new off of ebay thinking I had done myself a great deal. It turns out that the set I bought was for a car instead of my truck. It was new in the box from Patrick's. I called and spoke with them and they traded kits with me no questions asked. They even paid the shipping back to me as they said the car kit had more expensive bearings that they felt covered the cost. When my research showed that my original kit came without the shim kit and driveshaft pin, they sent me the missing parts and I had to push them to let me pay for those parts.

Make the phone call and my bet is that your opinion of them will change after all is said and done.