Why do you post a pic where the picture quality is as bad as the chrome job in the pic. I can barely see the grille, but I was able to see what you mean.
Chrome doesn't get polished, the polishing is done to the metal before the plating, providing a smooth defect free surface for the plating.
I guess the solution here would be to see some of their work before hand and then to spell out what kind of end result your looking for.
I learned that with a guy who hung a new backdoor for me. He hung it but it didn't close properly and I had to call him back just to get the job done right. Well, Duh, Isn't the door suppose to close.
Sorry about the cut on your pic, but it is what it is.
Dan
