Another plug for JC-- I ordered some more parts Thursday and specified 2nd day air (go figure?). It turned out that some of the parts were back ordered. Julia, from Carter's, called me and informed me that some of the parts were back ordered and wanted to know if I still wanted 2nd day shipping. No, and thanks for the cost savings. The other thing that added to a great shopping experience was that for the first time I used the online "live" help. I had several questions about the number of trim clips required, shipping method for some paint, etc.. I had my "quick cart" open in one window, and my online help session open in another. I would ask a question, receive an answer, and order the parts in a seamless fashion. Great service.
A little off topic but I had the same experience with Tim Tygart's Obsolete Chevy in Nashville, Ga. last Friday. As Jim Carter's had just called me and informed me that the rear engine mount was back ordered I called Obsolete Chevy, while on the road in my F-250 (sorry, but I actually like it)
. I spoke to Helen, as I was on the road doing dangerous things like ordering truck parts while driving, and asked her to find the part I needed, my credit card number, and a drop ship address. She did all of this for an $11.95 part and assured me that it would be shipped within two hours. About 30 minutes later she called me back to confirm that I only intended to order one rear mount as two were required. She was right, and so was I. I only needed one as I had previously mistakenly ordered one from Jim Carter's several months ago.
My whole point is that there are just some incredible folks involved in this wonderful hobby i.e., vendors, you fellow 'bolters, and
The Stovebolt Page!Don
