I have found that Autozone really pisses me off. They have a company policy, at least in this area, that they will answer the phone before helping someone who is standing in front of them. Several times I have had to wait while they answer some guys question on the phone instead of them asking the caller to hold or call back. Not the way I would do it. They apologize when I call them on it and tell me they are under orders to do that. I find myself walking out the door and going to O'rielly's instead.