not many stores now days know what service is anyway,, you wonder how some of these folks got their jobs,,,in my town Napa is still pretty good and o'reilys is ok,,,, depending on when I go in, seems like I get better service in the morning hours,, not much help but I understand where you are coming from,,makes you just wanna to tell them that you are about 2 weeks behind in telling them to kiss your a..