If you have rental property,you should have a good pit bull attorney.Usually in a case like this just mentioning that you will be hearing from my attorney will clear the situation right up.I had a claim against a tire company a few years ago,they owed me a few hundred dollars.I called them several times and they kept putting me off.I called one day and told them I just talked to my attorney and he would love to take this case.Three days later I received the check.Just something to think about when you know you are right.