I was a long time subscriber, back when it was "This old truck, back in 1995. After 15 years they mixed up my subscription payment. It took them three months to figure it out. I decided at that time if you can't figure out how to handle my payment, then I don't need to be your customer. At the time they were in the process of outsourcing their billing and things got mixed up. I haven't missed it, with the internet being as strong as it is. I saw a copy recently and wasn't all that impressed.
