It got dropped somewhere between China and you. It is not repairable at this station. Got to get a new one. It should read 0 when not hooked up. And it is not a precision thing any way. Just a "kinda close sort of" thing. It will work for our application. A thought, will the glass cover rotate? If it will then you might get it off and remount the needle. At the 0 position. Still won't be real accurate but you could use it. Hey, if it breaks you aren't out much cause it was broke before you messed with it...:)