Brad - If you have the new wireless remote, your problem is close to mine. I just talked to a Guy in Traverse City, Mi. and his problem is the same as mine. The "Ship it back" sounds like the response I got from their technical person ( a man who is hard to understand). I then called Custom Autosound AGAIN and talk to Trisha. She seemed to be more aware and pleasant to talk to. She sent me a new remote and a new antenna (RF for remote). Takes 5 min to install and my problem seems to have gone away. If you call them back, tell them you seen my response to this problem here on the Stovebolt Forum. Tom
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