I hate to say it, but I stopped ordering from them after they pulled that backorder thing on me three orders in a row. In each case, I only found out about the backorder by checking the order status on the site. No emails. The last straw was when I ordered the window rubber kit. It came missing the window channels. When I called, they kept telling me they had a problem with the vendor and that the parts would be in next week - for like six straight weeks. I finally got a tech on the phone who claimed that they had a quality issue where the channels would not bend properly around the top corner. I told them to send me what they had and I would make it work, and I have not ordered from them since.
