I am pretty ticked off and I have decided not to buy from them again.
I bought a full set of gauges from them about a month ago to install in my '46 while it is being re-wired. I also bought a billet dash panel for the Speedo and Tach, and a below-dash panel for the fuel, volts, water and oil gauges.
After about a week, the guy doing the electrical work called to tell me the panel was about .010 too large and would not fit in the stock dash opening. The dash has no bondo etc, so the panel is just a bit too big to fit. I called Chev's. At first I got the usual, "...we sell lots of these and they have all fit..." Uh huh, ok but the one you sent me doesn't so I need one that does. I got them to agree to send me one and I was told it would get to me last Thurs or Fri...it got there Monday. Okay fine, but it was the WRONG PART. They sent one different than the one I bought. I called them and they tell me they will send another...so another week. No offer to send it overnight, nothing. I tell them these parts have delayed me about 2 weeks. They offer to refund my money. I tell them I can't do that, the gauges are already wired in for this panel and the other are already installed. They tell me again they can only refund my money. I ask if they will refund me the cost of having the .010 milled off. Again, they can only refund me my money. Screw them, I will have the panel milled, pay for it and not buy from this supplier again.
Is this customer service? Am I being unreasonable to expect a part that fits, prompt replacement of one that does not, or a correct part when they send a replacement? A different attitude that shows some concern for their customer?
