Some of mine are 35+ years old, but for the most part, they have served me well. I do not especially care for their power tools, but a drill, and a circular saw have lasted quite a while.
I think it is mostly connected to which company manufactured the particular item for Sears.
John
I'm kind of a Craftsman junkie , hand tools mostly ,but also chairs,table ,pocket watch, apparel, card holder. If it says Craftsman and I probably have it.
Now, since Danaher moved the ratchet factory out of Mass. where they had made the original Craftsman ratchet in the 20's , I haven't been too thrilled with them.
Also Sears has there call center in India, try working with them.