Greatest hardware store that ever was, hope they keep on keepin' on. I've been buying from them also for several decades and agree with Stu and Scott 100%. I'm just a couple of hours west of their main warehouse here in Illinois and if I get an order in this morning, UPS will be dropping it off tomorrow. Over the years as with any business you deal with a lot,
Over the years as with any business you deal with a lot, I’ve been shorted on orders, received damaged shipments and had returns or exchanges and there was never, ever a question, only the reply, we’re sorry Mr. Graham we will take care of it right away. Don't take me wrong, 99.9% of the time I've been perfectly satisfied with their service.
And the Catalog; I'm retired now but I worked at a large Government Lab for a quarter of a century, which had 2,000 employees. In the past every one of us would find a new McMaster Carr catalog in our mailbox every year whether you were the cleaning lady, a secretary, etc., needless to say, the majority of them would be found in the paper recycling bin next to the mail boxes the same day they were delivered. But a few years ago that must have finally caught up with them and now even though I still order from them a few times a month, you couldn’t get a hard copy of their catalog if you paid for it, believe me, I’ve tried that!
When it comes to customer relations Grainger management would do well to take a lesson from McMaster Carr.
Denny Graham
Sandwich, IL
Last edited by Denny Graham; 01/15/2009 12:50 PM.
