Cliff,
I'm sorry that you didn't get all that you needed to replace your vent handle. We sell them separately for a number of reasons. Sometimes there is nothing wrong with the handle itself and it just needs a new pin or washer. And honestly...its hard for us to know what customers want or need...I don't want our order takers to start suggesting items that they think you might need and get in the habit of up selling or coss selling items. I don't know about you but it really bothers me when I'm placing an order for something and they start tying to sell me or suggest other things to me to increase the sell.
Did you order from our catalog? Right underneath the Vent Handle it shows the spring washers, the vent handle roll pin, and the vent handle pivot spring as being sold separately.
It's really not that big of an issue..if you would like I would be glad to drop them in the mail today for you at no charge.
Robert
www.classicparts.com
