that is unfortunate, i have heard similar stories before. it is irritating because the only recourse that you have is to go through their appeals system which will no doubt be set up to make people give up. i would take it for what it is and fix the damage. on the bright side you still have a rustless cab, i would rather have that than a straight rusty one. sorry to hear about that. i would write a nasty letter or two. good luck friend.
