I've used HF with mostly good results. The last big purchase I made was an 8000 lb winch that's so far performed flawlessly. A bit slow yes, but also always works. I've put some use on it too, under water, in mud, whatever. On most of their stuff they have an extended warranty you can pick up...on the occasions I had to use it (tore up the cable<--my fault), they replaced everything no questions asked. If I didn't have a store close by, I don't know if I'd purchase so many of their items. But, since I do have a store close by, it's a great piece of mind that they'll replace just about anything I break and bring back in...
