They emailed back today and sounded excited to help me:
Thank you for contacting The Home Depot Customer Care.
We appreciate receiving feedback from our customers and want to thank
you for taking the time to forward your concerns about your product. We
apologize for not meeting your expectations.
Home Depot works closely with our vendors to ensure the quality and
satisfaction of the products we sell.
If you would like to speak to a Customer Care professional, please call
us
