I’m guessing their first response was, “Try shutting down and rebooting first”… like, as if you hadn’t done that four times already.
I retired from a power utility and we’d install a new version of something, notice a key function no longer worked. They’d be like, “Oh yeah… we already heard about that. No worries… it will be corrected in the next release.” Huh?!
We got better… IT would set up a parallel instance, install the update and have employees test it exhaustively before committing it to the live system.
Thanks for what you do!
gld
