Ecklers has the worst return policy of any retailer I have ever seen. I would NEVER buy from them. Their policy is very tricky. There is NO outright statement that products are warranted against workmanship, etc that I could find. They also have the longest written legal statements ever written by a simple aftermarket old truck parts dealer. They have covered every possible subject to protect themselves from the vicious enemy, us. They are usually higher priced than most other vendors. I don't know of any product they have that can't be purchased elsewhere.

Most of the parts we all use are off shore manufactured. Not enough demand for more than one factory. Wherever it may be. So most parts are made by the same factory and packaged differently by our vendors. All vendors will have faulty parts from time to time. They can't help that. They have only one supplier. BUT they can make it right. Those are the vendors I choose.
Some things are sourced by our vendors in the USA, so they will be different from one place to another. Wiring, some rubber and a few others.

In my opinion Ecklers is not customer friendly, at least on their website. The only real comment about returns is "contact our customer service". NOTHING in writing compared to other vendors. They have a return chart showing how many days to return but if you read below it's highly restricted and says unused in original package and anything else will be a decision by them. NOT my kind of company. Won't get any of my money.

Right is right, even if everyone is against it, and wrong is wrong, even if everyone is for it. - William Penn