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Posted By: 52Carl Well dang it all to heck! - Sat Jul 25 2020 03:07 AM
Another woe is me moment for those of you scoring at home.
I finally fired up the 350 in the 3100 I am building for a guy. It started right up, ran a little fast at high idle, but shut off when I tapped the pedal to drop it down to the idle position. I fired it up again, and it made an awful racket and stalled. I got out and looked under the hood and heard water hitting the floor.
The flange came off of the brand new reverse flow water pump shaft, and sent the fan/spacer/pulley/flange into the brand new radiator so hard that it bent the fan.
Anyone ever have the flange come off of a new water pump? I bought it from a reputable FLAPS and it has a limited lifetime warranty. Big whoop.
The pump costs $27.00 What about my $200 radiator and $80 fan?
Posted By: Tommy Re: Well dang it all to heck! - Sat Jul 25 2020 11:54 AM
I'd have a chat with my FLL, ( friendly local Lawyer). The damage to the radiator and fan was a direct result of a defective part, that is warrantied against defects by the manufacturer.
Posted By: panic Re: Well dang it all to heck! - Sat Jul 25 2020 01:08 PM
And the lawyer will certainly charge you more than $280 to try to recover it, which you will not get back even if you win.
You can try small claims, some States will not let you sue a corporation.
Have you talked to the store? They may be willing to give you a store credit for part of it to avoid being sued.
It's not fair, it's just the way it is.
Posted By: Hotrod Lincoln Re: Well dang it all to heck! - Sat Jul 25 2020 02:09 PM
When I was in business fixing cars and trucks, any reputable parts supplier would cover "collateral damage" from a failed part. An oil pump with a sticky relief valve that wrecked a brand new engine rebuild resulted in the local NAPA store supplying all the parts for a do-over on the engine, and covering my extra labor costs. Of course, I didn't make a habit of doing business with suppliers who refused to cover those kinds of situations.
Jerry
Posted By: Jon G Re: Well dang it all to heck! - Sat Jul 25 2020 09:43 PM
Sorry to hear about this. If it were me, here's what I'd do: contact the flaps where you bought the pump. Explain the problem, take pictures showing what the damage was and commit this all to writing in a straightforward fashion anybody could follow. Give this to them and let them know up front you expect them to fix all the damage caused by the defective pump they sold you. See what they say. It may take a while because the store you're dealing with may have to run this up the ladder, may have to investigate, may have their insurance company contact you, probably will need to contact the maker or the jobber where they got the pump, etc. They have the right to be certain you're being honest and not trying to pull something. If they ignore you or if they tell you they'll give you a new pump and any other damage is up to you, then contact your Attorney General's Office and ask for the consumer protection section. Personally I'd rather have the Att'y General in my corner than an attorney any day. Your attorney general should have the ability to shut down an uncooperative business if he sees fit...and you've already paid him. You will be directed to a task force probably...young folks who are going to explain the process to you, collect data from you and if they agree you've been wronged, will build a case they'll take to management/supervisors who will decide what to do next. "Next" usually means somebody higher up in the Att'y General's office contacts the flaps and this will normally be all that is necessary. Good luck!
Posted By: moparguy Re: Well dang it all to heck! - Sun Jul 26 2020 12:34 PM
What Jon said.

In a previous life I had the responsibility of approving customer claims if our service department or construction crews caused damage. If we were at fault, easy decision, pay. If the claim seemed over inflated, get at least one, sometimes two outside estimates and then pay. However sometimes our responsibility was hard to pin down, I might still pay just for the nuisance value. Better to pay a few hundred dollars and move on than tie up resources for what in the final analysis was a insignificant amount. I'd think if you can get your issue to the proper level, it's a quick reimbursement. It's getting past the people who can say "no" and too that person who can say "yes" that can be the challenge.

Added in edit; Just remembered a good friend who back in the '80s was leaning over the radiator, tuning the carb on the Buick V6 just installed in his old CJ Jeep. Same thing happened. The funeral was a couple days later. It could have been a LOT worse.

Good Luck,

RonR
Posted By: panic Re: Well dang it all to heck! - Sun Jul 26 2020 02:31 PM
Your attorney general should have the ability to shut down an uncooperative business if he sees fit
Things that never happen
Posted By: ndkid275 Re: Well dang it all to heck! - Sun Jul 26 2020 02:47 PM
Carl,

You are having some bad luck lately!

Chris
Posted By: Jon G Re: Well dang it all to heck! - Sun Jul 26 2020 02:58 PM
Around 1973 or 74 carbide tipped saws were introduced to the consumer market in a big way. In a matter of months it seemed every company was offering them. Almost too fast. A friend of a friend bought one and was using it in his garage. He had walked around behind the table saw to check something when one of the tips came off, ricocheted off the concrete floor and went up through his jeans and right into one of his testicles. About like a bullet from what I was told. He lost that testicle and since it happened at home, worker's comp didn't cover it. He had no health insurance because he worked for a small company who didn't offer it. Very common back then and even some large companies only offered those plans to management and supervisory levels. The maker said "no liability other than to offer a new saw blade." The Attorney General got involved and from what I understood it only took one letter before Charlie (probably not his name but a convenient name to use here) got a check covering the doctor's fee, the emergency room fee, the antibiotics cost, some money to cover gas to/from the hospital, cost of having the blood cleaned off his car upholstery, some money for a new pair of blue jeans and an apology.
Posted By: olezippi Re: Well dang it all to heck! - Sun Jul 26 2020 04:59 PM
Man....that is a tough break. Like my grand daddy use to say, it's hell when it's thata way and it's thata way now ☺
Posted By: 52Carl Re: Well dang it all to heck! - Mon Jul 27 2020 02:08 AM
Hold your horses, boys.
We found out what caused the flange to separate from the water pump shaft, and it was not from an underpaid offshore worker.
It was caused by a an American.
Two years ago, while mocking up the fan-to-radiator clearance, I found that the spacer which I bought was too thick.
I bought one which was 1/2" thinner and went to bolt it on. I had trouble holding the pulley, spacer, spacer bushing, fan all together while screwing in the bolts. Who doesn't?
I finally got two of them in far enough to hold everything in place. I tightened those two bolts, to once again check clearance from radiator.
As I got close to having the slop taken out of the parts, it became harder to turn the wrench. I went back and forth a few times without any success, them it dawned on me that the bolts for that original, thicker spacer might be too long, so I replaced them with shorter bolts and everything tightened right up.
Guess what makes an excellent water pump flange puller? Two bolts which are 1/2" too long. A friend of mine had come over to help me figure out what could have gone wrong. He was the one who saw the two scores caused by the too-long bolts in the water pump right below where the flange goes.
The flange was not perceptively loose after the American did this to my truck, so I can't be too hard on him, in spite of his habitual dickishness.
Posted By: klhansen Re: Well dang it all to heck! - Mon Jul 27 2020 02:26 AM
I guess that American is buying you a new radiator then. wink
Posted By: Jon G Re: Well dang it all to heck! - Mon Jul 27 2020 03:19 AM
Ah, well...sorry to hear about that also.
Posted By: TUTS 59 Re: Well dang it all to heck! - Mon Jul 27 2020 12:00 PM
Well you know sometimes you just need to tell on yourself. I haven't had a water pump issue but I have broken off a bolt in the front of a cam shaft, you know "Just a little tighter".
Posted By: Justhorsenround Re: Well dang it all to heck! - Mon Jul 27 2020 12:39 PM
Thanks Carl for fessing up. Shows you have a lot of character. Anyone who has turned a wrench has pulled a bone headed stunt at least once.🛠
Posted By: moparguy Re: Well dang it all to heck! - Mon Jul 27 2020 01:33 PM
Dang American labor! Unforeseen consequences, story of my life.

Good luck with the repairs.

RonR
Posted By: Hotrod Lincoln Re: Well dang it all to heck! - Mon Jul 27 2020 02:07 PM
Back in the dark ages when I ran a shop in California, I was doing a valve job on an overhead cam Porsche 914, the one with the flat 6 cylinder rear engine. I thought it would be a good idea to pre-tighten the big nut on the end of the camshaft holding the sprocket on with an air impact wrench before doing the final tightening with a torque wrench. Cast iron Porsche cams don't like to be hammered on, it seems- - - - -the nut, and the threaded cam snout along with it, launched itself across the shop. $450.00 later, the engine got assembled with a new cam!
Jerry
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