Stovebolt.com Forums The Back Office IT Short Bus Photo Formats

Hello and many thanks for all you do to keep the forum operating from an IT perspective.

What actions or considerations are there for expanding the acceptable photo formats in include those for pictures taken with newer iPhones and iPads? My iPhone 11 operating on iOS 14.4 create pictures in the HEIC format.

By the way, I do hate the stupid "Live" feature that makes a 1 second video out of every picture. That creates an MOV format and typically at least doubles the file size. I'm not sure you want to start accepting those.

Thank you,

There are settings on iphones to transfer those HEIC format files to JPEG (I think if you connect to a PC.)
Also turn off that stupid live feature. The phone stores two files for each picture and if LIVE is turned off it only stores the still file.

On the iPhone, go to settings, scroll down and click on “Camera”, click on “Formats” and click “Most Compatible”. That will save your photos in a JPEG format.

While your there, click on “Preserve Settings”, click on the slider for “Live Photo” and make sure it’s green. That will preserve you last setting and not automatically reset it to “Live Photo”.

Hope this helps!

Phil, thanks. I just did that on my iPhone. I don’t take many photos with it but the process may save me a headache in the future.

Just watch when your phone gets updated. Sometimes the updates change settings back to the defaults and you’ll have to change them back. This is especially true on major updates like a new version of IOS.

Thanks for the input, Rusty! I am not yet familiar with that format so thanks for bringing it to my attention. I will be more than willing to take a look at it and, if the UBB software allows, add it to our accepted formats.

Are you an IT person? Or at least someone with interest in that area? Please PM me (and include Baldeagle) if so ...

Thanks!
John

Hello to all and many thanks for the responses.

I especially appreciate Phil's guidance on managing the photo file format and the live feature. I also agree that you have to keep a sharp eye on settings and preferences with software updates.

Apple products default photos to the HEIC format which is exclusive to them. It is a version of the HEIF format that uses compression technology. It has the photo resolution of a JPEG file at about half the file size. HEIC is one of the formats that the industry is considering as a replacement for JPEG. That would be a long term transition.

John: I will send a PM.

I found that emailing pix to myself 1. makes them smaller, and 2. turns the HEIC into a jpg.

I just learned about this for my mac. Another simple fix is to drag or move HEIC images that you want to upload to a folder on the desktop. This will save them as JPEG in that folder. Then you can upload as a JPEG from that folder.

Mark